FAQ's
Find answers to your questions before joining a tour so that you can find out exactly what you want to know. If you have more question please feel free to reach us via contact form.
Kenya is a year-round destination! The best game viewing is during the Dry seasons (June-October and January-February). The Green Season (November, March-May) offers lush landscapes, fewer crowds, and lower prices, and is fantastic for birdwatching and photography.
We recommend booking 2-3 months in advance, especially for travel during peak seasons (June-October, Christmas) to secure the best lodges and guides. For low seasons (March-June, November) we recommend booking 2 month in advance For last-minute travel, please contact us for availability.
Most visitors require a visa. Tourist visas can be obtained online in advance through the Kenya eVisa website. Requirements can change, so we advise checking with your local Kenyan embassy
A yellow fever vaccination certificate is required if you are arriving from a country with risk of yellow fever. We strongly recommend being up to date on routine vaccines and consulting with a travel clinic for advice on others, such as Hepatitis A & B, Typhoid, and Malaria prophylaxis.
Yes, Kenya is a safe and popular tourist destination. We only operate in safe, established parks and conservancies. Our guides are highly trained, and we provide 24/7 support throughout your journey to ensure your safety and comfort.
Our all-inclusive packages typically cover: accommodation, all meals, bottled water, soft drinks, and local alcoholic beverages, all park entry fees, game drives in a private 4×4 vehicle, services of a professional driver/guide, and internal flights as specified. Please check your specific itinerary for a detailed list.
International airfare, visa fees, travel insurance, gratuities for guides and lodge staff, personal expenses (souvenirs, laundry), and optional activities (e.g., hot air balloon rides, specific cultural visits) are generally not included.
We accept bank transfers and major credit cards (Visa, MasterCard). A 30% deposit is required to confirm your booking, with the final balance due 60 days before your departure.
We offer free cancellation up to 45 days before departure. Cancellations between 44-30 days incur a 50% fee, and cancellations within 30 days are subject to 100% cancellation fees. We require all guests to have comprehensive travel insurance.
We strongly recommend comprehensive travel insurance but do not sell it directly. We can advise you on reputable providers that cover trip cancellation, medical emergencies, evacuation, and loss of personal items.
We partner with a range of accommodations, from luxurious lodges with swimming pools to authentic tented camps that offer an immersive bush experience. All provide comfortable beds, en-suite bathrooms, and exceptional service.
Many lodges and camps now offer Wi-Fi, though it may be limited to common areas and can be slower than you’re used to. We encourage you to embrace this chance to disconnect and immerse yourself in the wild!
We will send you a detailed packing list upon booking. Essentials include: neutral-colored clothing, a warm layer for mornings/evenings, a sun hat, sunscreen, binoculars, a good camera, and sturdy, comfortable shoes.
The food on safari is excellent! Lodges and camps serve a variety of international and local cuisine. They can comfortably accommodate dietary restrictions (vegetarian, vegan, gluten-free, etc.) with prior notice.
Absolutely! We are experts in crafting family safaris. We recommend lodges with pools, arrange shorter game drives, and include kid-friendly activities to keep everyone engaged. Some camps have minimum age restrictions, which we will advise on.
Yes! We welcome solo travelers. While single supplements apply for private rooms, we occasionally have group departures where you can share costs, and we can design a private trip tailored just for you.
Our core values are Expertise, Integrity, and Stewardship. We ensure our tours directly support local communities through employment and partnerships. We also contribute a portion of our proceeds to wildlife conservation initiatives in the areas we visit.
Yes, we offer culturally respectful visits to Maasai communities that we have long-standing relationships with. These visits are designed to be authentic and provide direct economic benefits to the villagers.
We have a strict policy against any interaction that exploits wildlife. We do not visit venues that offer elephant rides, walking with lions, or any other activities that compromise animal welfare. We observe animals from a safe and respectful distance in their natural habitat.
No problem! Our safari experts are happy to help. Please Call/SMS or WhatsApp us on +254721 131 600 or email us at info@wildelsatours.co.ke with any other questions you may have.